FAQs
Yes. We also ship requested products to any location in Canada.
Yes. Our professional team of installers and certified electricians install retractable awnings, basket awnings, commercial awnings, sun shelters/gazebos and accessories including motorized and automated components for retractable awnings.
Installations are scheduled ahead of time to ensure that the timing works for you. Depending on the size of the awning and the type of installation, it takes about 2 – 4 hours.
Sunguard does installations in the areas of Mississauga, Oakville, Burlington, Brampton, Georgetown, Milton, Etobicoke, Metro Toronto, and areas east to Oshawa.
Yes, the awnings can be used in light rain provided that the awning has at least a 15° slope (20° for projections of 11′ 8″ or more). Anything less will lead to water pooling on top of the fabric.
No, the fabric is not waterproof, but it is water-repellent. This means that the fabric will not let water soak through freely, but it will get wet. After an awning has gotten wet it is important to let the awning dry out before retracting it. It is however safe to roll up a wet awning for 24 to 48 hours while damp until any inclement weather subsides.
No, the awning should not be used during a snowfall. A few snowflakes, like light rain, will not harm the awning, but unlike a light rain, snow can accumulate on the fabric, creating additional weight on the fabric and the frame.
Yes, you must always retract your awning during strong winds.
Yes, most of our awnings have this functionality. The method by which you do it depends on your specific model. Some of our models allow you to adjust the slope using the crank provided. While other models will require a few tools to make the slope adjustment.
This is not a problem. This can be remedied by having your awning equipped with a motor. Your awning can then be fully operated with a 3-position switch or a 3-button “Easy as 1,2,3” (1-Extend Awning, 2-Retract Awning, 3-Stop Awning).
This is not a problem. There are several ways to install awnings. Sunguard has experience in handling all installation types from routine installs to custom installations. Call us or visit our showroom and we will ask you specific questions and determine the best way to install your awning. If you have a digital camera, you can make things even more simple by taking pictures of the location and emailing or bringing them to us.
The most common limitation is the dimensions of your building. Retractable awnings can be made well over 20 feet wide, or multiple awnings can be wired to run in tandem, side-by-side.